Terms of Valhalla York Merchandising

General

The use of this website and access to all the services provided are subject to all of the following terms, conditions and notices. We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website. It is your responsibility to read the Terms and Conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions. Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this website.

Personal data

Any personal data relating to you gathered by us in the registration process or during your use of the service will be recorded and only be used in accordance the Data Protection Act. The website uses various order and registration forms to enable you to request information, products and services. In some cases you will need to provide us with information such as your name, address and e-mail address. Any personal data we collect during registration or otherwise is designed to allow us to:

• personalise the site for you
• give you access to, and to provide you with, the right kinds of information related to your enquiry
• enable us to post products to you
• We never store your personal data for marketing purposes.

If you register, request further information or contact us we may keep a record of that correspondence and incorporate the information it contains into our database(s), which we will keep secure in accordance with the requirements of the Data Protection Act. We will not transfer your personal data to any third parties unless:

• we have your consent to do so
• the third party is our subcontractor or a member of our group of companies, who is processing personal data on our behalf securely and in accordance with our instructions or
• it is otherwise authorised under the Data Protection Act

Cancellations

If you order any products via our website in error you must email us as soon as possible. Email info@valhallayork.com with your order reference number, the product/s you wish to cancel and the reason for cancellation.

Any cancellations received after shipping has taken place will be rejected.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following Terms and Conditions. You will be asked to accept these Terms and Conditions when placing your order. All orders are subject to availability and confirmation of the order price. In order to contract with Valhalla York you must possess a valid credit/debit card or PayPal account. Valhalla York retains the right to refuse any request made by you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit/debit card or PayPal account used to place your order and that there are sufficient funds to cover the cost of the goods. An order will not be processed until the relevant funds have been cleared.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error relating to any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

Please note that we are a small independent business and whilst we will endeavour to get your order to you as promptly as possible you should allow 7 working days for your order to arrive.

Payment

We accept online payments only. You are able to pay via debit or credit card, or by using your PayPal account. We do not accept cheques or postal orders. Please note that goods will not be dispatched until payment has been made and funds have cleared. As soon as payment has been made your order will then be processed and dispatched.

All payments are transacted via the PayPal platform which is a secure financial service. Valhalla York Limited does not store, nor have any visibility in regards to the details of your method of payment.

Delivery

Please see the below breakdown of shipping charges.

(Please note that all product weights are listed on each product page)

All international shipments are sent via Royal Mail International on a signed for basis and tracked where applicable. Please note that packages sent internationally may not exceed more than 2kg per parcel. You will be notified at checkout if your order will exceed this weight.

Only merchandise is available for international shipping, alcohol sales are not permitted.

VAT & Customs/Import Charges for online orders

As these orders are paid for in the UK, VAT is payable on all our online orders regardless of the destination country. This charge is not something we can waiver.

Different countries handle taxes and custom charges differently and your order may be subject to unexpected local taxes/customs charges. Customers are responsible for these costs and you should ensure you are happy to pay them before ordering.

If you later decide to reject the goods, when a customs charge is applicable, we are unable to process a refund on this basis.

These terms and conditions do not affect your statutory rights.

Gift Vouchers

Gift vouchers will be provided with 12 months validity from the date of purchase.

The voucher may be used in the venue only and is not valid for online sales.

Transfer, resale or refunds of Gift Vouchers are prohibited.

Any unused balance from the voucher at the time of purchase will not be returned or credited.

Our Return Policy

We only accept returns and refunds for stock that arrives to you damaged. We do not accept returns for clothing that does not fit so please check the size guides carefully.

If stock arrives to you damaged you must let us know within 10 days of receiving your order and you may be asked for proof of the damaged item. In the unlikely event your order arrives damaged please mail info@valhallayork.com and include your order number. We shall either offer you a full refund or ship a replacement product to you.

We cannot accept responsibility for delivery failure if you provide either an incorrect address, postal code or incorrect contact telephone number. Please check this information when placing your order.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Valhalla’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Our company registration number is 10532653 Registered in England. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: name, phone no, email, address.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.